Privacy policy

At Luvier, we are committed to maintaining the trust and confidence of our visitors. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://luvier.co.uk/. Our operations are managed by Ring-Ring International B.V., based in Amsterdam, Netherlands.

1. The Information We Collect

When you interact with our store, we collect data necessary to provide a seamless shopping experience:

• Order Data: During the checkout process, we collect your name, billing address, shipping address, email, and phone number.

• Technical Data: We automatically receive your device's IP address and browser details to help us understand your operating system and optimize our site's performance.

• Payment Security: All direct payment gateways follow the standards set by PCI-DSS, ensuring the secure handling of credit card information. Luvier does not store your full payment details on our own servers.

2. Consent and Usage

How we obtain consent: When you provide personal details to complete a transaction, verify a payment method, or organize a delivery, we imply that you consent to our collecting it for that specific reason only. If we request data for a secondary reason, like marketing, we will ask for your explicit consent or provide an easy way to opt out.

Withdrawing Consent: You may withdraw your consent for us to contact you or use your data at any time by reaching out to our support team at info@luvier.co.uk.

3. Third-Party Services & Shopify

Our storefront is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Your data is securely stored through Shopify’s data storage and databases.

In general, our third-party providers (such as logistics partners in Jinhua, China) will only collect and use your information to the extent necessary to perform the services they provide to us. However, certain providers, like payment processors, have their own privacy policies which we encourage you to review.

4. Data Security

To protect your personal information, we take industry-standard precautions. When you provide sensitive information like credit card numbers, the data is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements. You can also find more information in the Shopify Terms and Conditions (https://www.shopify.com/legal/terms) or the Privacy Policy (https://www.shopify.com/legal/privacy).

5. Cookies and Tracking Tools

Luvier uses cookies to enhance site functionality and analyze our traffic through tools like Google Analytics. Cookies allow us to remember your preferences and improve your shopping experience. You can manage your cookie preferences through your browser settings or via our website's cookie banner. To learn more about the cookies used by our platform provider, you can visit Shopify's cookie policy.

6. International Compliance & Rights

As we serve customers in the United Kingdom, we adhere to high standards of data protection. You have the right to access, correct, or delete the personal information we hold. If you would like to exercise these rights, please contact us at our Amsterdam office or via email.

7. Policy Updates

We reserve the right to modify this privacy policy at any time. Any changes will take effect immediately upon being posted on this website. In the event that Luvier is acquired or merged with another company, your information may be transferred to the new owners to ensure continued service.

If you have questions or concerns about this Privacy Policy, please contact us:

Email: info@luvier.co.uk
Phone: +31684289912

Customer Service Hours
Monday to Friday: 09:00 to 21:00 GMT
Saturday and Sunday: 10:00 to 17:00 GMT

Store name: Luvier

Warehouse Address: 1511 Jingang Avenue East, Jindong District, 321000 Jinhua, Zhejiang, China

Company name: Ring-Ring International B.V.

Company nr: 72560886

Company Address: Lisdoddelaan 30, 1087 KA, Amsterdam, Netherlands